The first digit represents the shades Intensity Level. Who is eligible to join the Este E-List? Also responsible for filing freight claims, Proactively manage Invoicing by ensuring BOL verification and discrepancy investigations, customer notification regarding CPU no shows, investigating missed shipments, verifying freight rates, resolving order status and related issues, and ship confirmation in JDE. For subscriptions purchased through a platform such as Apple or Google (or for trial subscriptions that automatically converts to a paid subscription of if not cancelled prior to the expiration of the trial period), you may cancel at any time directly through the platform, as follows: you can manage and cancel your subscription at any time in your Account Settings of your device. For assistance with locating an Este Lauder product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9AM-5PM EST, Monday-Friday, and ask to speak with a Gone But Not Forgotten Representative. We reserve the right to stop offering and/or supporting the Services or a particular Game or part of the Services at any time either permanently or temporarily, at which point your right to use the Services or any part of them will be automatically terminated or suspended. Partner with CS Director and Training area to set up and execute training on a quarterly basis, Partner with Director on developing the departmental budget contributing inputs on resources, capital assets, training and any relevant items, Support the staff as needed as an overflow/back up resource for phones, Spearhead internal/external projects/ programs and delegate tasks as required, Oversee CS website content/information for all divisions, Interact with Regional and District Sales Managers and Store managers on all customer service issues, topics and KPIs, Handle liability claims for all in-store consumer injuries and follow up to confirm claims are settled, Manage cross functional relationships in a professional and support oriented approach, Partner with Wholesale and Licensee departments in handling consumer inquiries and issues, Ensure all CS team members adhere to department Standard Operating Procedures (SOPs) and supporting documentation (working practices, work flows, brand and reference guides) supporting our customers needs, Oversee bi-annual review and updates to SOPs and supporting documents, Partner with supervisors managing day-to-day operations, Provide mentorsing and guidance to supervisory staff and customer service reps (CSRs), Escalation point for all issues supervisors and staff are unable to handle, Validate team responses to letters from customers in accordance with department vertical communication guidelines (phone, fax, email, chat), Oversee responses to customer e-mail correspondence aligned to service levels (timeframe, cost, quality, etc), Manage CS 800 lines for all divisions, ensuring customers are serviced properly and efficiently, and within the departments approved service levels (timeframe, quality, cost, etc), Monitor all communication verticals(Phone, email, chat) correspondence for quality and training needs, 3 to 5 years related customer service experience. Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone. Last updated: Wednesday, April 13, 2022. Contact Information. It's free, fun and absolutely fabulousclick here to sign up today. Test solutions prior to forwarding to IT, developing step-by-step instructions for implementation, Set up and maintain Oracle-related and other reports needed for marketing, financial reporting, analysis, and other reports as deemed necessary, Assist customer service personnel and management in the performance of their duties as requested, Minimum of 7 years of experience in customer service, marketing or information systems, Must have strong skills in marketing, communication, organization, accounting, and information technology, Proficiency with Excel, Word, Power Point, Access and Crystal reports, Strong skill set in compliance and internal controls, Proficient knowledge of accounting and finance, Strong interpersonal, client-oriented service skills, Competencies in strategy development, planning and organization, problem solving and vendor or management, Support Customers to reach their goals through understanding Customers business needs and provide solutions that are suitable and feasible within their overall strategy and business environment, Manage Customer Service field staff and delivery processes, Provide field staff with the necessary coaching and mentoring, Comply with service escalation procedures, ensuring that all Customer requests, complaints and comments are actioned, Participate in the alignment of the strategic objectives of Healthineers and supporting the delivery of the objectives, Delivering engineering services via your team through efficient planning and resource management and work towards Key Service Metrics, Maintain personal knowledge of safety instructions and operational procedures, Improve and continue the level of knowledge to ensure competence, Have exceptional customer service skills with a genuine interest in providing high levels of service, Relevant Engineering qualification or experience is preferred, Post graduate qualifications in business/management is highly desirable, Experience in a similar role would be highly regarded, Proven extensive experience in managing multiple teams is a must, Experience in meeting service KPIs and ensuring contract profitability, Proven track record of strong initiative, be an analytical thinker with a concern for standards and ability to prioritise work is highly regarded, Be a clear communicator and have excellent problem solving skills, 60% Oversee the Customer Service Function leading the customer facing Channel and Strategic Customer leads within Customer Service that distinguishes the customer experience based on our segmentation through all aspects of the daily customer order management maintenance, fulfillment, customer solutions, incident tracking and resolution. Can my membership in the Este E-List be terminated? Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates, Hungary: direct deliveries and invoicing to the final customers, Czech and Slovakia: direct deliveries and invoicing to the final customers, Croatia and Slovenia: distributor markets, delivery and invoicing to the local distributors, one person based in Ljubljana, Bosnia, Serbia, Montenegro, Kosovo, Bulgaria: distributor markets, delivery and invoicing to the local distributors, one person based in Ljubljana. Creativity and high energy level, Direct impact - Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of customer service processes, Monitor inbound freight to ensure timely shipping of orders and avoid potential short fall to Budget projections, Work closely with heads of sales, distribution, and production, as well as internal depts. Approve employee time records, work assignments, vacations, sick pay, etc. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer. . Receive your exclusive 2-piece welcome gift. If you decide you no longer want to be a part of the Este E-List, you can opt-out in your account on esteelauder.com. If you use the DD 2558 Form, please mail or fax completed forms to: Defense Finance and Accounting Service U.S. Military Retired Pay 8899 E 56th Street Indianapolis IN 46249-1200. Resolution of any escalated issues or complaints, Embraces ongoing process development and beneficial change to identify best solutions. Regional single points of contact and Service Delivery partners) about the metrics, Establishing, providing input, and tracking operational metrics and service level requirements to achieve business goals Managing our internal Client at Risk process and supporting escalation resolution, Portuguese and English required (Spanish a plus), Candidate must have direct experience managing client relationships, Demonstrated ability to provide outstanding client service at senior management level, Excellent TTS product knowledge, including a detailed understanding of product functions, operational structure, and support processes, Strong analytical skills ability to analyze processes and systems, evaluate data, and identify process improvements, Exceptionally strong interpersonal and relationship-building skills, Ability to engage and lead senior cross-functional internal and external teams in meeting both short and long-term project deliverables, Strong project management and presentation skills, analytical mindset, advanced level of Technology competence and awareness, Excellent interpersonal skills & the ability to influence others, Excellent Team player, strong adaptability and flexibility, self-motivated/results orientated, RMA management: Branch management: Beijing, Shanghai & Guangzhou; Inventory management; Service level and KPI measurement, RTV management: Service level and KPI measurement; AR tracking, Responsible for managing the unit operational effectiveness - both overall operations and standards, Build and sustain staff relationships by providing meaningful and timely feedback (formal and informal), partnering with employees in identifying and working toward career goals and conducting routines, performance management and other processes as per RBC processes & folios, Successful completion of Manager Client Care Training Program, Completion of the Mutual Funds Course IFIC (would be an asset), Minimum 2-3 years people management experience, Good understanding and management of operational policies and guidelines (i.e. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. from four-year College or university; or five to seven years related experience and/or training; or equivalent combination of education and experience, Must have a vehicle, a valid driver's license, and be willing to travel, A thorough understanding of FLIFO/weather, crew assignment and Air Traffic Control procedures is preferred, Must have excellent verbal communication skills and the ability to take charge in trying circumstances, Must have the ability to make quick decisions on a minutes notice and work well under pressure, Must be able to secure appropriate airport authority and/or us customs security badges, if applicable, Bachelors degree from an accredited institution, Minimum 7 years of sales, marketing, and/or customer service experience in a manufacturing environment, This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status, Training/mentoring, negotiation, and interpersonal skills are necessary, Strong organization, communication and presentation skills, The ability to effectively supervise and develop others as well as interact with all levels across the organization, business unit functions and customer representatives; effective in a matrix environment, Ability to travel including internationally, Advanced Microsoft Excel capabilities including effective use of Pivot Tables, formulas and charts to analyze and communicate information, Bachelor's degree in Business Administration, Marketing, or Finance from an accredited institution, Aerospace, industrial gas turbine, defense or related industry experience preferred, Understands basic commercial, accounting and financial principles, Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer service standards; supplying information and analysis to organizational plans and reviews, Develops our call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementation, Maintains and improves our call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; handling system and process improvement and quality assurance programs; installing upgrades, Meets call center financial objectives by estimating requirements; participating in preparation of the annual budget; scheduling expenditures; analyzing variances, initiating corrective action, Maintains equipment by evaluating and installing equipment with the help of the IT department, developing preventative maintenance programs, calling for repairs, evaluating and implementing upgrades, Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending education workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies, Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to make valuable contributions to job accomplishments, Leading and directing a staff of approximately 35 Customer Service Advisors, Motivating and educating our staff to deliver on departmental customer satisfaction results and performance goals, Developing continuous improvement plans and processes for interacting with our customers to improve their experience, Participating in the development and enhancement of general processes and/or coaching procedures that will support company service, productivity and revenue generation goals, Interacting with internal departments to ensure our customers and employees needs are met, Developing, supporting and mentoring your team members through the use of call monitors, team huddles, and monthly employee development plans, ensuring the feedback provided through these tools is accurate, complete, professional, timely, and provides the feedback and guidance necessary to ensure your team members meet their goals, Recognizing, rewarding, and celebrating the successes and accomplishments of your team members through the appropriate channels; and successfully fielding and finding resolution to customer critical issues, Strong people and process management experience, Experience in an insurance office setting helpful, Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings, Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis, Oversees the branch Risk Management Review process and ensures dual control procedures are followed, Performs research and problem-resolution for customers as issues arise, Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act, Minimum of 3 to 5 years of cash handling and customer service experience, Accountable for the overall management of the Customer Service team; This includes selection, on-boarding, training & development, performance management, salary recommendations, employee relations, demonstrating leadership and modeling coaching behaviors, Administers companys policies and procedures as they relate to Inside Sales, Order Entry, Customer Service, Warranty and Returns, Establishes relationships and communicate with customers at various levels, Maintains appropriate coverage and support to service our Customers and exceed their expectations, Develops and executes outbound call projects to contribute to team sales goals, Provides senior management with regular reports on status of performance and projects, Motivates the customer service and inside sales team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams, Sets department targets and goals and be responsible to meet or exceed these goals, Interacts with several departments such as: Logistics, SIOP, IT, Purchasing, Accounting, Operations and Sales to ensure all orders can be shipped on time and complete, Leads initiatives to cultivate the growth and development of the Customer Service team through strategic planning and superior Customer Service, Ensures ongoing Sarbanes Oxley (SOX) compliance, Follows all Company related safety/environmental rules and regulations, Act as focal point for customer communications through customer service personnel, order management, order-fulfillment, back-order discrepancies, customer complaints, understanding business priorities, Anticipates reactions of people to change in systems and business plans and plans accordingly, Recognizes own/teams reactions to change process, Identifies early successes to maintain momentum; implements communication plan, Extensive knowledge of Customer Service concepts and best practices, Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change, Demonstrated ability to understand complex business issues and to provide appropriate, effective, technical solutions, Anticipates Customer needs accurately by leveraging the voice of the Customer, Quickly establishes and maintains creditability with customers, Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking, A minimum of 5-7 years experience of related experience, Five (5) to Seven (7) years of Customer Service Management experience, Business Knowledge: Extensive knowledge of Customer Service concepts and best practices, Account Management: Manages customer expectations: Act as focal point for customer communications through customer service personnel, order management, order-fulfillment, back-order discrepancies, customer complaints, understanding business priorities, Change Management: anticipates reactions of people to change in systems and business plans and plans accordingly. Must be willing to support all of the Islands, Must have a current and unexpired Drivers License, Willing to take a pre-employment drug screening test and undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable, Demonstrated people leader capabilities to manage, motivate, and influence work and team behaviors, In-depth knowledge of planning and analysis; solution driven approach to system and process; advanced computer literacy (Excel, Access, PowerPoint, Outlook, Word). Please note that, to use our Services, you need compatible hardware, software (latest version recommended and sometimes required), and internet access (fees may apply), among other technological features. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. We may, in our sole discretion, cancel, modify, restrict or terminate the Este E-List or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. Hollywood may have its A-list, but when it comes to beauty, theres only one list you want to be on: the Este E-List. Contact Us 1-877-221-8108 Monday Friday, 8 am to 8 pm, ET Mailing Address P.O. (Business level), 2-4 years Call Center management experience, Knowledge and understanding of basic bank products such as demand deposit accounts, credit cards, time deposits, preferred, Fully bilingual English/Spanish, at a business level, Knowledge of ACD functionality required other Telecommunications knowledge a plus, Two-year college in business administration, preferred, Actively interface with internal customers: Sales, Forecasting, Logistics, Marketing, Credit, Production Control, Distribution, Customer Operations, Information Technology, and other internal customers. Not to interfere with or disrupt any Service or any server or network used to support or provide a Service, including any hacking or cracking into a Service. Yes, they may. This experience would ideally have been gained within the distribution sector of the Entertainment industry, IT experience - proficient in Microsoft software packages, An interest in distribution of Entertainment media, Responsible of order entry process of all business units, Responsible of invoicing process of all business units, including credit notes, Leading the invoice issue solving process with customers, being the main contact and meeting them directly if necessary, Accomplish and ensure compliance with all internal standards and procedures aimed at assuring the quality of service provided to customers, Ensure that the necessary systems and tools are in place to be able to provide the optimum invoicing process & Customer Service satisfaction, Ensure the analysis of all Supply Chain area expenses, including warehouse and transportation, Take part in defining the training received by the personnel in the area and take an active part in providing that training, Occupy the top level in the scale of resolution of problems by the members of the team and have comprehensive knowledge of the departments activities and be aware of both the internal and external implications of his or her actions, Report and provide all management information on quality and performance indicators in the area, to facilitate decisions by management, Ensure that NFCM controls of the area are in place and delivered on time, Manage a group of Customer Service Representatives, organizing their activities, establishing priorities and monitoring achievement of the quality standards, Responsible to ensure the follow up and resolution on time of any type of Customer claim or request, Responsible to ensure a correct returns process, 3-5 years of experience in Customer Service Areas, Managing internal service center operations to meet/exceed P&L objectives, Championing the development of leadership competencies that drive individual and team goals, Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting, Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service as well measuring the results, Hiring, training, and developing service center personnel, Assisting account managers in the identification, acquisition, and retention of customers, Managing inventory, receivables, expenses, and profit/loss accounting, Reviewing and completing monthly reports as well as overseeing petty cash balancing, Ensuring that customer relations are maintained at a high level, Utilizing key metrics to evaluate and recommend best practices for operations, Creating a positive, dynamic, and fun work environment, 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter, Solid understanding of financial and accounting concepts, Industrial sales / distribution experience, preferred, BS degree preferred or 3+ years minimum Customer Service/Sales management environment, Ability to communicate clearly; including written and verbal communications, Report to work fit for duty and not affected by alcohol, drugs, medications or other harmful influences, Bachelors degree in Business or technical field, Direct and/or functional management experience managing others, Demonstrated experience successfully leading Customer Service teams and processes, Result-oriented with strong written and oral communication skills, Demonstrated ability and analytical skills to evaluate and improve business processes, Strong leadership ability; Self-motivated, Ability to manage competing priorities in a matrix organization, Ability to build effective teams through coaching and collaboration, Effectively develop and manage close business and personal relationships with the assigned customers, Identify customer requirements in order to develop appropriate solutions, Execute "Resolve Customer Issues" process for resolution of all Customer Support related issues and overview for resolution for all other customer issues. Supercharged Gel-Creme. Diamond-brilliant skin: More flawless.Radiant. Not to use any payment methods to access or purchase Services for fraudulent purposes, without permission of the authorized owner, or otherwise in connection with a criminal offense or other unlawful activity. Tier benefits are valid for as long as you are in a specific tier. Filter By: Customer Service Chat or Send a Message. Its actually very simple. Note: Proper records and documentation are mandatory to support verbal and written warnings and disciplinary action, therefore, the CS Manager maintains an informal file on each assigned CSR in which such documentation and notes are collected for reference, Formally appraises the performance of each subordinate for the year using the documentation collected from observations, commendations, employee performance recap sheet statistics, claims, hard copy/no fall reports, attendance records and verbal and written counselling notes. To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at https://www.elcompanies.com/news-and-media/contact-us/gone-but-not-forgotten. Where appropriate develop and track needed continuous improvement actions to maximize delivery of the metrics, Develop and lead a strong collaborative agenda focused on our Customers replenishment processes (CPFR) in order to influence internally and externally to obtain an efficient process end to end, Support all Supply Chain initiatives related to maximizing service and minimizing cost. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. Maintain teams accountability for operational and business goals, Establish clear, measurable individual and team performance targets, Work collaboratively with internal management team and communicate effectively cross departmentally, Oversee the progress of employees through monitoring reports and providing appropriate feedback, Instill and nurture teamwork and ensure employee engagement on a daily basis, Drive employee engagement through open and supportive communication with the team and participation in departmental and company events, Plan departmental activities, set deadlines and determine status of work in progress, Participate in contact center recruitment activities, conducting interviews and identifying qualified candidates, Maintain and oversee daily staffing requirements to achieve service level agreements and operational targets, Design and implement projects that have a direct impact on contact center performance, 2+ years of contact center management/supervisory experience, Strong verbal, written, analytical and leadership skills, Proven ability to effectively educate, lead, and engage employees, Experience in employee performance management, delivering performance improvement plans and conducting performance reviews, Excellent leadership skills with the ability to motivate employees to perform at peak standards, Demonstrate excellent interpersonal skills. Not part of CEE business, providing CS services for the SEE business unit, Lead, manage and develop a world class customer services team responsible for handling customer enquiries, quotes, orders & product support services in a multi-channel environment, Drive an environment of high performance and continuous improvement, Ensure that all transactions are handled in accordance with defined procedures and standards, Cultivate a one team environment where all resources are utilized across the department for the benefit of the customer, Monitor the effectiveness of all Customer Service activities through the use of metrics and analytics, Analyse customer feedback through the corporate CAS framework and ensure root cause analysis is carried out and improvements made, Ensure department objectives are achieved in order to deliver a world class customer experience, Be a key part of the European Customer Service leadership team ensuring all process developments and key learnings are shared with the wider team and that any changes are made locally but with a European view, Manage expense budgets associated with the department, maintain expenditure inside agreed AOP or forecast levels, Develop and foster effective customer relationships, internally and externally, to maximize opportunities and deliver business revenue and profitability, Build strong stakeholder relationships across the business to maximize the potential of our business to provide excellent Customer Service, Ideally a degree in business or other relevant area, Solid experience from leading and managing people including coaching and development, Experienced of making strong decisions in a fast paced environment, Successful leadership of a multi-channel customer service environment, Practiced in resource management and planning with strong commercial acumen, Experience in Six sigma or lean methodology a bonus, Fluent in Swedish and strong English skills. Toll-Free Phone: 800.550.5328. Many email programs allow you to designate messages from esteelauder.com as legitimate email, ensuring that all future correspondence regarding your esteelauder.com order will be accepted. New customer? Your satisfaction with the Navy Federal GO Prepaid is important to us. MOD vacations) performing all of the responsibilities of an MOD, Ability to communicate effectively with associates and customers, Ability to effectively supervise the work of other associates, Ability to read, write and perform basic math functions, Ability to communicate in both verbal and written form, Communicate company, department, and job specific information to associates, Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products, Understand inventory/stocking and Computer Assisted Ordering, Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals, Ensure that customers' needs are addressed quickly and professionally, Conduct daily huddles with front end associates to discuss service standard and results, Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift, Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help, Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging, Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators, Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed, Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair, Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud, Oversee and manage the efficient operations of all functions and activities of the front-end, Adhere to all local, state and federal laws, and company guidelines, Having successfully completed checker, U-scan, service booth, and bagger training, Must be able to meet the minimum physical demands of the position, Current alcohol sellers permit once employed, Cashier, retail, or management experience, Relentless focus on customer service and quality standards, Excellent organizational skills with close attention to detail, Tireless and diligent administration skills, A positive attitude, sense of humor, and empathy for others, Comfortable with a fast paced and highly kinetic environment, An ability to think and react quickly to daily surprises and take charge in emergencies, Up-to-date computer skills (excel, word, aptitude to use various internal systems ), Fluency in English, an additional language is a plus, Implement a communication plan/process for customer relationship management to provide unparalleled customer service by aligning customer service with production, sales, and the customer, Interact with several departments such as: Logistics, SIOP, IT, Purchasing, Accounting, Operations and Sales to ensure all orders can be shipped on time and complete, Establish relationships and communicate with customers at various levels as required, Develop team building exercises to incorporate throughout the year to drive the team, Reduce order entry errors and cost by 20% over the 2015 number, Implement an incentive plan for the customer service team, Incorporate at least four (4) onsite client visits per year with the customers to build strong relationships with the clients, Learn Masonites current ERP system, Masterpack / MS DAX 2012 R3, Ensure ongoing Sarbanes Oxley (SOX) Compliance for pricing, Administer companys policies and procedures as they relate to Order Entry, Customer Service, Logistics, Warranty and Returns, Provide senior management with regular reports on status of performance and projects, Motivate and lead the customer service team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams, Set department targets and goals and be responsible to meet or exceed these goals, Follow all Company related safety/environmental rules and regulations, Member of the Plant Leadership Team and the Residential Customer Service Leadership Team, Coordination and resolution of all store related service issues through GIST and the Operational Performance Manager team, Contract management of GIST Customer Service performance, Coordination and tracking of action plans to improve GIST Customer Service Performance where required, Monitoring and analysis of helpdesk data to understand service performance trends by RDC, Coordination and delivery of retail surveys to support measurement of RDC service performance, Management and maintenance of strong retail stakeholder relationships, To support facilitation of Continuous Improvement delivery through retail engagement, Support store service peaks and event planning, Responsible for all facets of station operations and station employees, Represent Alaska Airlines in the community, Administer all customer service functions at the station, including ticketing, baggage handling, cargo operations (weight and balance), passenger security and reservations in a manner to ensure compliance with company service standards, Supervise ramp activities required for aircraft servicing, including loading and unloading of baggage, cargo, mail, and ramp handling to ensure company operation and safety objectives are met, Prepare necessary plans, budgets and schedules, Represent the company in the community through public relations activities, Responsible for all station resources, such as facilities, equipment and supplies, Supervise, train, and develop station staff, Ensure compliance with company policies and all regulations of federal, state and local airport authorities, Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring, 3-5 years station experience with proven skills in passenger service, station operations including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls required, 2 years of supervisor experience required, Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration policies and procedures preferred, Proficient using MS Office Suite and knowledge of Sabre/Image is preferred, Strong verbal and written communication skills in addition to strong presentation skills, Proven ability to motivate employees and improve and enhance group dynamics, Proven ability to use tact in communicating with others and able to constructively resolve problems, Lead, manage and motivate the MEDC Customer Service team. 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